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Old 03/15/2018, 08:40 AM   #1
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GoNoles's Avatar
Join Date: Feb 2017
Location: Palm Beach Gardens, FL
Posts: 88
Customer Service Thanks

Just wanted to post my 2 cents. Ordered from them and received a totally different item. Called them and spoke with the best customer service rep I have ever talked to. He acknowledged the issue, promised that they would expedite the re-send, and assured me it would take place right away. Within an hour I received an email from BRS that the item was shipped to me and an email from UPS that they had my shipment and when I could expect delivery!

I realize that mistakes happen, it's just how a company resolves them that counts. Not only was the issue solved professionally, it was even made right quickly!!

A+++ customer service, in my opinion!

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Old 03/16/2018, 10:46 AM   #2
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Join Date: Feb 2018
Location: Golden Valley, MN
Posts: 19
Thanks so much for sharing. I agree 100%, and we always do our best to do right by our customers.

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Old 04/13/2018, 01:22 PM   #3
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Join Date: Nov 2016
Posts: 52
Awesome customer service with them

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Old 04/16/2018, 05:08 PM   #4
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Join Date: Apr 2017
Posts: 70
They have given me great customer service as well. I received a bottle of amino acids in a package that was frozen and they overnighted me a new one for free.

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Old 04/23/2018, 10:23 PM   #5
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Join Date: Apr 2005
Posts: 19
Same for me. I ordered their Kalk dripper plumbing kit and it arrived without a 45 degree fitting. Called them and received the fitting the next day. Unmatched customer service. That's why they get most of my business.

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