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Old 07/31/2017, 09:59 AM   #26
Devi
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Join Date: Jan 2014
Posts: 116
You guys are great but your website stinks. More than once the cart shows one, but I then get charged for two and two filters arrive. It's happened a lot. On chrome browser, mobile. I think if you click on something two fast it changes the quantity to two but it doesn't refresh on the screen. No matter how careful, it's happened twice. So I no longer order from you folks, I get replacements from bulk reef supply. Otherwise your RO/DI unit is awesome.


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Old 08/02/2017, 08:48 AM   #27
Vinny Kreyling
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Join Date: Nov 2002
Location: Miller Place, NY
Posts: 4,732
I have ALWAYS gotten excellent customer support from various people since starting with Spectrapure many years ago.


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250 gallon mixed reef, Vertex Illumina LED, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 4 Tunze pumps.
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Old 10/06/2017, 10:08 AM   #28
sh4rkbyt3
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Join Date: Jul 2017
Location: Elkton, MD
Posts: 111
I haven't had to call directly for anything but my shipments have always been correct. My only complaint is they seem to be a little slow getting delivered but the products are great and I started out with your product and have had no reason at all to switch.


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Old 10/06/2017, 06:16 PM   #29
jporter
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Join Date: Dec 2010
Location: Mesa, AZ
Posts: 1,368
I went into the store today for an upgrade kit they recently put out for the performance plus RODI system. Mine has been in service for a few months now and they gave me an add on TDS meter for after the mega maxCap DI cartridge. They found that the color indicator couldn't keep up with the actual life expectation of the media. The additional meter will let me know exactly when it needs replacing. Brian explained in detail how to apply the add-on. While there I was lucky enough to get a class on proper ATO pump maintenance from the owner. Great service and I'm lucky to live close enough to shop directly at the store front. The ultra-precise ATO along with the performance plus RODI is the best ATO system I've ever used. JP


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